FAQ

Product Information

What types of chemical raw materials do you supply?

We specialize in chemical solvents, wax powders, carbon black, matting agents, and various resins, widely used in industries such as coatings, inks, plastics, and adhesives.

Do you provide technical documentation for your products?

Yes, we provide Technical Data Sheets (TDS), Material Safety Data Sheets (MSDS), and Certificates of Analysis (COA) for all our products to meet compliance and quality requirements.

Do you offer customized products?

As a specialized trading company in fine chemical raw materials, we primarily offer standardized products and do not provide custom manufacturing services.

Pricing & Orders

How can I obtain a product quotation?

You can contact our sales team to request a quotation. We will provide a detailed quote based on your specific requirements.

What is the minimum order quantity (MOQ)?

The MOQ for standard products is typically one drum (e.g., 20kg/drum). For special or customized products, the MOQ may vary; please consult our sales representative for details.

Do you provide product samples?

Yes, we offer small quantity samples for customer testing. Sample costs and shipping fees are to be borne by the customer.

Shipping & Delivery

What shipping options do you offer?

We offer various shipping options, including sea freight, air freight, and land transportation. We are certified for hazardous materials transportation, ensuring safe and compliant delivery.

What is the typical delivery lead time?

For standard products, we dispatch within 3-5 working days after order confirmation. Delivery times may vary depending on product type and destination.

Do you support international shipping?

Yes, we have extensive experience in international logistics and can safely and promptly ship products worldwide.

Payment & Invoicing

What payment methods do you accept?

We accept various payment methods, including bank transfers (T/T) and letters of credit (L/C). Specific terms can be negotiated based on customer requirements

Do you provide invoices for orders?

Yes, we issue official invoices for all orders to meet customers' financial and compliance needs.

Quality & After-sales

What should I do if there is a quality issue with the received product?

If you encounter any quality issues upon receiving the product, please contact us within 7 days. We will provide a return, exchange, or other appropriate solutions based on the situation.

Do you offer technical support?

Yes, our technical team provides support in product application, formulation optimization, and other areas to help you utilize our products effectively.

Partnership & Services

Do you accept OEM/ODM partnerships?

As a specialized trading company in fine chemical raw materials, we primarily offer standardized products and do not provide OEM/ODM manufacturing services. However, for non-hazardous materials, we can offer repackaging services tailored to specific packaging requirements.

Do you offer warehousing services?

Yes, we have modern warehousing facilities to provide safe and standardized storage services for our clients.

FAQ

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